Legal
Terms of service
These terms are the agreement between you and Chowen Labs, LLC for the use of EstateTend. We have tried to write them in plain English. They are still a contract.
1. Agreement to these terms
These Terms of Service ("Terms") govern your use of the EstateTend platform — this website, the web dashboard at estatetend.app and its workspace subdomains, and the EstateTend iPhone app (together, the "Service"), operated by Chowen Labs, LLC ("EstateTend", "we", "us").
By creating an account, accepting an invitation, or using the Service, you agree to these Terms. If you do not agree, do not use the Service. If you are agreeing on behalf of a company, you confirm you have authority to bind it, and "you" means that company.
2. Who may use EstateTend
You must be at least 18 and able to form a binding contract. The Service is a business tool sold to property management companies; it is not intended for personal or household use by consumers independently of a manager.
There are two kinds of user, and the difference runs through the rest of these Terms:
- a manager — a property management business that holds a subscription and operates a workspace; and
- an owner — a home owner invited by a manager to view and participate in the records for their own property, at no charge.
3. Accounts and access
You are responsible for the accuracy of your account details, for keeping your password confidential, and for everything done under your account. Tell us promptly at hello@estatetend.com if you believe your account has been compromised. We strongly recommend enabling two-factor authentication.
Do not share a login. If more than one person needs access, give them their own account. Accounts are not transferable except as part of a transfer of the business that holds the subscription.
4. Your responsibilities as a manager
If you operate a workspace, you decide what goes in it — and that carries obligations we cannot discharge for you. You agree that:
- you have the right to enter the property and personal information you upload, including the right to invite each owner you invite;
- you will handle the personal information of your owners and vendors in line with applicable privacy law, and you are the controller of that information as described in our privacy policy;
- you will keep your workspace's access details — gate codes, alarm codes, key locations — reasonably secure, and remove access promptly for people who should no longer have it;
- you will use the Service in compliance with the laws that apply to your property management business, including any licensing, trust accounting, or disclosure rules in your jurisdiction; and
- the branding you upload is yours to use.
EstateTend is a record-keeping and coordination tool. It is not a substitute for professional judgement, and we do not provide legal, accounting, insurance, or real-estate advice.
5. Owner accounts
Owner accounts are free and invite-only. An owner's access to a property is granted, and can be revoked, by the manager who invited them. If a manager ends their relationship with an owner, or closes their EstateTend subscription, that owner's access ends with it.
We are not a party to the agreement between a manager and their owners, and we do not arbitrate disputes between them. If your manager removes your access, that is a matter between you and them. What we will always do is answer a privacy request about your own personal information — see the privacy policy.
6. Acceptable use
You agree not to:
- use the Service unlawfully, or to store or transmit unlawful, infringing, or harassing content;
- upload malware, or attempt to gain access to another workspace, account, or property record;
- probe, scan, or test the security of the Service without our prior written permission, or interfere with its operation;
- scrape, crawl, or bulk-extract data from the Service by automated means;
- resell, sublicense, or white-label the Service to third parties as your own product, other than presenting your own branding to your own owners as the product is designed to allow;
- reverse engineer or attempt to derive the source code of the Service, except where that restriction is prohibited by law; or
- use the Service to send unsolicited bulk email.
We may suspend an account that breaches this section. Where the circumstances allow, we will tell you first and give you a chance to fix it.
7. Subscriptions, trials, and payment
Managers pay a subscription fee based on the plan they choose. Every plan includes the entire platform; plans differ only in how many active properties they cover. Current pricing is on the pricing page.
- Trial. New manager subscriptions may include a 7-day free trial. We collect a payment method at signup, and unless you cancel before the trial ends, the subscription begins and the first charge is taken at that point.
- Billing. Subscriptions renew automatically — monthly or annually, as you chose — until cancelled. Fees are in US dollars and exclusive of any applicable taxes.
- Payment processing. Payments are handled by Stripe. We do not receive or store your full card number. Your use of Stripe's payment services is subject to Stripe's own terms.
- Property limits. If your active property count exceeds your plan, we will ask you to upgrade. Upgrades and downgrades take effect as described in your billing settings, with charges prorated by Stripe.
- Failed payment. If a payment fails or a subscription lapses, dashboard access may be suspended until the account is brought current. Your data is not deleted during a suspension.
- Price changes. We may change prices, but not mid-term: any change takes effect at your next renewal, and we will give you at least 30 days' notice by email first.
8. Cancellation and refunds
You can cancel at any time from your billing settings, or by writing to hello@estatetend.com. Cancellation stops future renewals and takes effect at the end of the period you have already paid for — you keep access until then.
Fees already paid are non-refundable except where the law requires otherwise, or where we decide a refund is the right thing to do. Ask; we are reasonable about this.
Export your data before you cancel. On request we will provide an export, and after an account closes we delete or anonymise workspace data as described in the privacy policy.
We may suspend or terminate an account for a material breach of these Terms, for non-payment, or where we are required to by law. Except in cases of serious misuse, we will give notice and a reasonable chance to cure first.
9. Your content and your data
Your content stays yours. Property records, photos, messages, documents, and branding you put into the Service ("Your Content") belong to you or to the party you got them from. We claim no ownership of them.
You grant us a limited, non-exclusive licence to host, store, transmit, back up, and display Your Content — solely to operate the Service for you and the people you have shared it with, and to do the things you have asked the Service to do. That licence exists so we can run the product and for no other purpose. It ends when you delete the content or close your account, subject to routine backup cycles.
We do not use Your Content to train machine learning models, we do not sell it, and we do not use it to market to your owners.
Backups are our habit, not your strategy. We take reasonable measures to back up the Service, but you should keep your own copies of anything you cannot afford to lose.
10. Our intellectual property
The Service, its software, design, and the EstateTend name and logo belong to Chowen Labs, LLC. Subject to these Terms and to payment of your fees, we grant you a limited, non-exclusive, non-transferable right to use the Service for your own business. Nothing else is granted by implication.
If you send us feedback or suggestions, we may use them freely and without obligation to you. We would rather have the feedback than the formality.
11. The iPhone app
The EstateTend iPhone app is provided free with a valid account and is licensed, not sold. Your use of it is also subject to Apple's App Store Terms of Service.
Apple is not a party to these Terms and has no obligation to provide support or maintenance for the app. Apple is, however, a third-party beneficiary of these Terms with respect to your licence to use the app, and may enforce them against you. Any claim about the app — including product liability, a failure to conform to a legal requirement, or a claim under consumer protection law — is our responsibility and not Apple's.
12. Third-party services
The Service depends on third-party providers, including those listed in our privacy policy. We choose them carefully and remain responsible to you for the Service, but we do not control their systems and we are not liable for their independent acts or outages beyond our reasonable control.
13. Availability, support, and changes
We aim to keep the Service available and running well, but we do not offer a contractual uptime guarantee. We may need to take it down for maintenance, and we will try to do that at quiet times and to tell you in advance where a change is significant.
Support is provided by email at hello@estatetend.com — see the support page for what to expect.
We improve the Service continuously and may add, change, or remove features. We will not remove a feature you rely on without notice, and we will not materially reduce the Service during a term you have already paid for.
14. Disclaimers and limitation of liability
Disclaimer. Except as expressly stated in these Terms, and to the fullest extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory — including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that it will meet your requirements.
Limitation. To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, or lost or corrupted data, even if advised of the possibility. Our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of (a) the amount you paid us in the twelve months before the event giving rise to the claim, or (b) one hundred US dollars.
Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud, for wilful misconduct, or for death or personal injury caused by negligence. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.
Indemnity. You will indemnify and hold us harmless against third-party claims arising from your breach of these Terms, your misuse of the Service, or your infringement of a third party's rights — including a claim by one of your owners arising from data you entered.
15. Governing law and disputes
These Terms are governed by the laws of the State of Washington, United States, without regard to its conflict-of-laws rules. The courts located in Washington will have exclusive jurisdiction over any dispute, and both parties consent to their jurisdiction and venue.
Before filing anything, please write to hello@estatetend.com. Most disputes are a misunderstanding that a phone call resolves faster and cheaper than a court will.
16. Changes to these terms
We may update these Terms. For any material change we will give account holders at least 30 days' notice by email or in the product, and the change takes effect at the start of your next billing period. Continuing to use the Service after that means you accept the updated Terms. If you do not, cancel before the change takes effect.
If any provision of these Terms is held unenforceable, the rest stays in force. Our failure to enforce a provision is not a waiver of it. These Terms, with the privacy policy, are the entire agreement between us about the Service.
17. Contact
Chowen Labs, LLC
hello@estatetend.com