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Terms of service

Effective September 16, 2026

These terms are the agreement between you and Chowen Labs, LLC for the use of EstateTend. We have tried to write them in plain English. They are still a contract.

1. Agreement to these terms

These Terms of Service ("Terms") govern your use of the EstateTend platform — this website, the web dashboard at estatetend.app and its workspace subdomains, and the EstateTend iPhone app (together, the "Service"), operated by Chowen Labs, LLC ("EstateTend", "we", "us").

By creating an account, accepting an invitation, or using the Service, you agree to these Terms. If you do not agree, do not use the Service. If you are agreeing on behalf of a company, you confirm you have authority to bind it, and "you" means that company.

2. Who may use EstateTend

You must be at least 18 and able to form a binding contract. The Service is a business tool sold to property management companies; it is not intended for personal or household use by consumers independently of a manager.

There are two kinds of user, and the difference runs through the rest of these Terms:

  • a manager — a property management business that holds a subscription and operates a workspace; and
  • an owner — a home owner invited by a manager to view and participate in the records for their own property, at no charge.

3. Accounts and access

You are responsible for the accuracy of your account details, for keeping your password confidential, and for everything done under your account. Tell us promptly at hello@estatetend.com if you believe your account has been compromised. We strongly recommend enabling two-factor authentication.

Do not share a login. If more than one person needs access, give them their own account. Accounts are not transferable except as part of a transfer of the business that holds the subscription.

4. Your responsibilities as a manager

If you operate a workspace, you decide what goes in it — and that carries obligations we cannot discharge for you. You agree that:

  • you have the right to enter the property and personal information you upload, including the right to invite each owner you invite;
  • you will handle the personal information of your owners and vendors in line with applicable privacy law, and you are the controller of that information as described in our privacy policy;
  • you will keep your workspace's access details — gate codes, alarm codes, key locations — reasonably secure, and remove access promptly for people who should no longer have it;
  • you will use the Service in compliance with the laws that apply to your property management business, including any licensing, trust accounting, or disclosure rules in your jurisdiction; and
  • the branding you upload is yours to use.

EstateTend is a record-keeping and coordination tool. It is not a substitute for professional judgement, and we do not provide legal, accounting, insurance, or real-estate advice.

5. Owner accounts

Owner accounts are free and invite-only. An owner's access to a property is granted, and can be revoked, by the manager who invited them. If a manager ends their relationship with an owner, or closes their EstateTend subscription, that owner's access ends with it.

We are not a party to the agreement between a manager and their owners, and we do not arbitrate disputes between them. If your manager removes your access, that is a matter between you and them. What we will always do is answer a privacy request about your own personal information — see the privacy policy.

When a manager's subscription ends, ask your manager for a copy of your property records; we will act on a manager's instruction to provide an owner with an export.

6. Acceptable use

You agree not to:

  • use the Service unlawfully, or to store or transmit unlawful, infringing, or harassing content;
  • upload malware, or attempt to gain access to another workspace, account, or property record;
  • probe, scan, or test the security of the Service without our prior written permission, or interfere with its operation;
  • scrape, crawl, or bulk-extract data from the Service by automated means;
  • resell, sublicense, or white-label the Service to third parties as your own product, other than presenting your own branding to your own owners as the product is designed to allow;
  • reverse engineer or attempt to derive the source code of the Service, except where that restriction is prohibited by law; or
  • use the Service to send unsolicited bulk email.

We may suspend an account that breaches this section. Where the circumstances allow, we will tell you first and give you a chance to fix it.

7. Subscriptions, trials, and payment

Managers pay a subscription fee based on the number of active properties in their workspace. Every manager gets the entire platform regardless of size; there are no feature tiers and no limit on how many properties you may add. Current pricing is on the pricing page.

  • Trial. New manager subscriptions may include a 7-day free trial. We collect a payment method at signup, and unless you cancel before the trial ends, the subscription begins and the first charge is taken at that point.
  • Billing. Subscriptions renew automatically — monthly or annually, as you chose — until cancelled. Fees are in US dollars and exclusive of any applicable taxes. Where we must collect sales tax we add it at checkout; you are responsible for any other taxes except taxes on our income.
  • Payment processing. Payments are handled by Stripe. We do not receive or store your full card number. Your use of Stripe's payment services is subject to Stripe's own terms.
  • Changing your property count. There is no limit on active properties. When you add one, the additional fee is prorated for the remainder of the current period and appears on your next invoice — we do not charge your card at the moment you add it. When you archive one, the reduction takes effect at your next renewal; we do not issue a mid-period credit. Your invoice always reflects the active properties in your workspace.
  • Failed payment. If a payment fails or a subscription lapses, dashboard access may be suspended until the account is brought current. Your data is not deleted during a suspension. If a subscription stays lapsed for 60 days we may close the workspace, and section 8 then applies.
  • Price changes. We may change prices, but not mid-term: any change takes effect at your next renewal, and we will give you at least 30 days' notice by email first.

8. Cancellation and refunds

You can cancel at any time from your billing settings, or by writing to hello@estatetend.com. Cancellation stops future renewals and takes effect at the end of the period you have already paid for — you keep access until then.

Fees already paid are non-refundable except where the law requires otherwise, or where we decide a refund is the right thing to do. Ask; we are reasonable about this.

Export your data before you cancel. For 30 days after your subscription ends you may ask us for an export of your workspace — property records and messages in CSV or JSON, plus photo and document files; we will provide it within 14 days of the request. After that window, and in any case within 90 days of closure, we delete or anonymise workspace data as described in the privacy policy, except for backups that expire on their normal schedule (currently 7 days) and records we must keep by law.

We may suspend or terminate an account for a material breach of these Terms, for non-payment, or where we are required to by law. Except in cases of serious misuse, we will give notice and a reasonable chance to cure first.

9. Your content and your data

Your content stays yours. Property records, photos, messages, documents, and branding you put into the Service ("Your Content") belong to you or to the party you got them from. We claim no ownership of them.

You grant us a limited, non-exclusive licence to host, store, transmit, back up, and display Your Content — solely to operate the Service for you and the people you have shared it with, and to do the things you have asked the Service to do. That licence exists so we can run the product and for no other purpose. It ends when you delete the content or close your account, subject to routine backup cycles.

We do not use Your Content to train machine learning models, we do not sell it, and we do not use it to market to your owners.

Backups are our habit, not your strategy. We take reasonable measures to back up the Service, but you should keep your own copies of anything you cannot afford to lose.

10. Our intellectual property

The Service, its software, design, and the EstateTend name and logo belong to Chowen Labs, LLC. Subject to these Terms and to payment of your fees, we grant you a limited, non-exclusive, non-transferable right to use the Service for your own business. Nothing else is granted by implication.

If you send us feedback or suggestions, we may use them freely and without obligation to you. We would rather have the feedback than the formality.

11. The iPhone app

The EstateTend iPhone app is provided free with a valid account and is licensed, not sold. Your use of it is also subject to Apple's App Store Terms of Service.

Apple is not a party to these Terms and has no obligation to provide support or maintenance for the app. Apple is, however, a third-party beneficiary of these Terms with respect to your licence to use the app, and may enforce them against you. Any claim about the app — including product liability, a failure to conform to a legal requirement, or a claim under consumer protection law — is our responsibility and not Apple's.

The app is licensed for use only on Apple-branded devices you own or control, as permitted by the App Store usage rules. You confirm you are not in a country subject to a US embargo or on any US government restricted-party list. You must comply with any third-party terms that apply when using the app, such as your wireless carrier's.

12. Third-party services

The Service depends on third-party providers, including those listed in our privacy policy. We choose them carefully and remain responsible to you for the Service, but we do not control their systems and we are not liable for their independent acts or outages beyond our reasonable control.

13. Availability, support, and changes

We aim to keep the Service available and running well, but we do not offer a contractual uptime guarantee. We may need to take it down for maintenance, and we will try to do that at quiet times and to tell you in advance where a change is significant.

Support is by email at hello@estatetend.com. We aim to respond within two business days; the response targets on the support page are goals, not contractual commitments. We do not offer a service level agreement, an uptime guarantee, or service credits. Urgent security fixes may be applied without notice.

We improve the Service continuously and may add, change, or remove features. We will not remove a feature you rely on without notice. If we materially reduce the Service during a term you have already paid for, your remedy is to cancel and receive a pro-rated refund of prepaid fees for the unused period.

14. Disclaimers and limitation of liability

Disclaimer. Except as expressly stated in these Terms, and to the fullest extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory — including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that it will meet your requirements.

Limitation. To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, or lost or corrupted data, even if advised of the possibility. Our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of (a) the amount you paid us in the twelve months before the event giving rise to the claim, or (b) one hundred US dollars.

The exclusions and cap in this section do not apply to your payment obligations, your indemnity obligations, or your breach of section 6.

Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud, for wilful misconduct, or for death or personal injury caused by negligence. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

Indemnity. You will indemnify and hold us harmless against third-party claims arising from your breach of these Terms, your misuse of the Service, or your infringement of a third party's rights — including a claim by one of your owners arising from data you entered.

15. Governing law and disputes

These Terms are governed by the laws of the State of Washington, United States, without regard to its conflict-of-laws rules.

Talk first. Before either party files a claim, it will email the other a description of the dispute, and the parties will try in good faith to resolve it for 30 days. Write to hello@estatetend.com. Most disputes are a misunderstanding that a phone call resolves faster and cheaper than a court will.

Any claim must be brought exclusively in the state courts of Kitsap County, Washington, or the United States District Court for the Western District of Washington, and both parties consent to that jurisdiction and venue — except that either party may bring a qualifying claim in small claims court. The prevailing party in any action to enforce these Terms may recover its reasonable attorneys' fees and costs. Any claim must be brought within one year after it arises.

16. Changes to these terms

We may update these Terms. For any material change we will give account holders at least 30 days' notice by email or in the product, and the change takes effect at the start of your next billing period. Continuing to use the Service after that means you accept the updated Terms. If you do not, cancel before the change takes effect.

If any provision of these Terms is held unenforceable, the rest stays in force. Our failure to enforce a provision is not a waiver of it. These Terms, with the privacy policy, are the entire agreement between us about the Service.

If you and we have signed a separate written agreement, it controls over these Terms where the two conflict. You may not assign these Terms without our consent, except to a successor to your whole business on notice to us; we may assign them to a successor to the EstateTend business and will tell you when we do. Neither party is liable for delay or failure caused by events beyond its reasonable control, other than payment obligations. Sections 8, 9, 10, 14, 15, and this section survive termination.

17. Contact

Chowen Labs, LLC · hello@estatetend.com

Notices to us must be sent by email to that address; notices to you go to the email on your account.