Support
How can we help?
EstateTend is supported by email, and the email goes to a person, not a queue. We answer within one business day.
Start here
The four things people write in about.
I can't sign in
Use the "Forgot password" link on the sign-in page — it works for managers and owners alike, and the reset email arrives in a minute or two. Check your spam folder before assuming it did not send. If you have two-factor authentication on and have lost your authenticator, email us: we will verify who you are and reset it.
Reset your passwordI'm a home owner and something looks wrong
Start with your property manager. They control your account, which properties you can see, and everything recorded about your home — so a missing visit, a wrong address, or a request that has not moved is theirs to fix, and they can usually do it in a minute. Come to us if the software itself is misbehaving, or if you have a question about your personal information.
Billing, plans, and cancellation
Managers can change plan, update the card on file, download invoices, and cancel from billing settings inside the dashboard. Owners are never billed by EstateTend at all. If a charge looks wrong, email us with the date and amount and we will sort it out.
The iPhone app
The app signs in with the same email and password as the web dashboard — there is no separate app account, and you cannot sign up inside it. If notifications are not arriving, check iOS Settings → Notifications → EstateTend, then sign out and back in to re-register the device. More detail is on the iPhone app page.
Reach us
One address, sorted by subject.
Everything goes to hello@estatetend.com. These links just pre-fill the subject so it reaches the right place faster.
Technical support
Something is broken or behaving oddly.
Billing
Invoices, plan changes, cancellation.
Privacy request
Access, correct, export, or delete your data.
Sales
Getting your management company set up.
Security
Report a vulnerability. We will respond quickly and will not take it badly.
Feedback
Tell us what is missing. This is how the roadmap gets set.
Still stuck?
Write to us and include your account email, the property involved, and what you expected to happen. That is almost always enough to solve it on the first reply.
Email supportEstateTend is a product of Chowen Labs, LLC. See our privacy policy and terms of service.